Frequently Asked Questions
Finding the Information You Need
Your Care and Appointments
How do I schedule an appointment?
We want to make seeing a provider as easy as possible. You may schedule a visit by calling our helpful office team or by using the secure Patient Portal. While we recommend scheduling in advance, we will always do our best to offer same-day appointments if available.
Do you accept walk-ins?
We do not accept walk-in visits for medical care, but we are here to support you with same-day appointments for current patients, if one becomes available. This is to ensure you have our full attention and a dedicated time to speak with your provider. Please call us as early as possible so we can find a time that works for you.
Do you offer same-day visits?
Yes. We understand that some health needs cannot wait. Same-day visits are available depending on our daily schedule. We strongly recommend calling us as early as possible in the day to check for availability and secure a time.
What should I bring to my first visit?
We look forward to meeting you. To help us provide the best care, please bring a photo identification card, your current insurance information, and a list of the medications or vitamins you are taking. This helps us understand your health history from the beginning.
Can I see a provider from home?
Yes. We know that life is busy, and traveling to a clinic is not always possible. At La Familia Health, we offer secure telehealth visits so you can speak with your provider from the comfort of your own home.
How do I request my medical records?
Your medical records are an important part of your ongoing healthcare journey. Whether you need a copy for your personal files or need to share them with another doctor, our staff is ready to assist you. Every request is handled with the highest regard for your privacy and security.
To request your records, please follow these simple steps:
- Download Your Form: Start by downloading the "Release of Information" authorization form. We provide these forms in both English and Spanish for your convenience.
- Submit Your Request: Bring your completed form to any of our Santa Fe clinic locations. You can also submit your paperwork by sending a secure fax to (505) 982-1263.
- Processing Time: Our team prepares every request with great care. Please allow up to ten business days so we can ensure everything is entirely accurate and complete.
Your Insurance and Financial Support
What insurance plans do you accept?
We are proud to work with many different insurance providers, including private plans, Medicare, and Medicaid. Because insurance details can change, we strongly recommend checking with your insurance company or speaking with our billing team before your visit.
Should I be worried about the cost of care?
Please know that your health is our top priority. We believe every person in New Mexico deserves high-quality care, regardless of their financial circumstances. We offer a sliding-fee scale based on your household size and income to make sure our services remain affordable and accessible for your entire family.
Your Privacy and Records
How can I see my medical information?
You can access your health records anytime through our secure Patient Portal. If you need a printed copy for your own files, our Medical Records team will help you complete the necessary forms.
Is my personal information safe?
Your trust means everything to us. We handle your personal and medical information with the highest level of care and strictly follow all privacy laws to ensure your records stay confidential and safe.
Your Family’s Care
Can my entire family receive care at the same location?
Yes. At La Familia Health, we take pride in being a true medical home for Santa Fe. We provide comprehensive services for every generation, from prenatal care and pediatrics to adult medicine and specialized care for seniors. By caring for your whole family under one roof, we can better understand your shared history and support your collective well-being.
Do you offer support for emotional and dental health as well?
We believe that true health involves the whole person. In addition to medical care, we provide compassionate behavioral health services and quality dental care for both children and adults. Our goal is to ensure that every member of your family has access to all the resources they need to lead a healthy life.