Insurance & Payment Help

Support for Your Peace of Mind

Your Health Comes First

Everyone deserves high-quality care. While navigating insurance and billing can feel complicated, we are here to provide dedicated support every step of the way. Whether you have coverage or are currently without insurance, our priority is ensuring you feel safe, supported, and welcomed within our clinics.

La Familia Staff member at desk

Care Tailored to You

Medical, behavioral, and dental services are accessible through a wide range of coverage options. Most major private insurance plans are accepted, along with government-sponsored programs.

Welcoming Many Insurance Plans

Checking with your specific provider before an appointment is always recommended to verify your benefits. For questions regarding coverage, please call our Billing Department at (505) 982-4425 so a team member may assist you. If you would like service in Spanish, press 3. Otherwise, stay on the line for English. Then press 3 for Medical and press 4 for Billing.

Care for Any Financial Circumstance

Financial situations should never prevent someone from seeking medical or dental attention. Several programs exist to bridge the gap for those who are uninsured or underinsured, ensuring that quality care remains available for everyone.

La Familia Staff member at desk

The Sliding Fee Scale

Everyone deserves access to healthcare. A sliding fee discount program is available to New Mexico neighbors based on household income and family size. This program allows for reduced costs on most services provided within the clinics, ensuring that high-quality care is accessible to all.

Simple Steps for Enrollment

Qualifying for the sliding fee scale is a straightforward process. Please bring the following documentation to your next visit:

Proof of Income: Such as recent pay stubs, a W-2 form, or a letter from an employer.

Household Information: Details regarding the number of people living in your home.

Dedicated financial counselors are available to guide you through the application process and help you determine your eligibility.

Flexible Solutions for Your Care

Clear, simple pricing is available for patients who choose to pay out of pocket. For those with a remaining balance after insurance or sliding fee discounts, flexible payment plans can be arranged. Maintaining your health is important, and the billing team will work with you to find a manageable solution.

La Familia Staff member at desk
La Familia Staff Member at Reception Desk

Help With Medical Costs

Understanding healthcare costs is easier with a dedicated partner. If you require assistance applying for Medicaid or have questions about a recent statement, please visit any location during business hours.